“Mid-day on Friday, December 24, I realized my furnace wasnot working. After going through a few numbers, Bob McAllister answered the phone. He listened intentionally and set up an emergency visit for that afternoon! Ryan showed up timely, and assessed the situation. My old furnace needed to be replaced. Bob's easy to understand email that included my options was sent out on SUNDAY! The techs Brett and Colin arrived on Tuesday morning, earlier than on time and were professional, polite and easy to talk to. They walked me through the steps, laid a runner on the floor to the work area and at my request wore foot covers that they remembered to take off when they went outside. The job was completed with a through informational just in time my guests arrival.
Because my hot-water heater and AC were aged too, I requested replacements. On Wednesday Chris and David worked together to replace both units. They offered me the same excellent service. They were mindful of my request for shoe covering, Chris CLEANED OUT the hot-water heater closet before installing the new one and completed their work by mid-day!
As a customer service professional trainer I have never experienced or seen such high level work ethic, courtesy toward the customer and obvious pride in their workmanship!
Thank you to the Team Comfort Now –by Bob McAllister team!”